Terms of Service

mapleserv operates solely as an online marketplace that connects individuals seeking care and home services ("Seekers") with independent service providers ("Providers"). mapleserv is not an employer of any Provider listed on the platform.

Providers are independent contractors who operate their own businesses. mapleserv does not direct, supervise, control, or employ Providers. Any agreement for services is made directly between the Seeker and the Provider.

mapleserv assumes no responsibility for the quality, safety, legality, or performance of any services arranged through the platform.

You must be at least 18 years of age to use mapleserv. By creating an account, you represent and warrant that:

• You are at least 18 years old.
• You have the legal capacity to enter into binding agreements.
• All information you provide is accurate, current, and complete.
• You will maintain the accuracy of your information and update it as necessary.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

All users of mapleserv agree to:

• Provide accurate and truthful information at all times.
• Use the platform only for lawful purposes.
• Respect the privacy, safety, and dignity of other users.
• Conduct their own due diligence before engaging services.
• Not misrepresent their identity, qualifications, or intentions.
• Comply with all applicable Canadian federal and provincial laws.

mapleserv may be used only for its intended purpose: connecting Seekers with Providers for legitimate care and home service arrangements. Users must not attempt to circumvent platform features, use automated scraping tools, or disrupt the service for other users.

The following activities are strictly prohibited on mapleserv:

• Fraud, misrepresentation, or impersonation of any person or organization.
• Harassment, threats, discrimination, or abusive behavior toward other users.
• Posting false, misleading, or defamatory content.
• Soliciting or offering illegal services.
• Attempting to bypass verification or security measures.
• Using the platform to distribute spam, malware, or harmful content.
• Collecting or harvesting other users' personal data without consent.
• Engaging in money laundering or financial fraud.
• Circumventing the platform by taking transactions off-platform to avoid accountability.
• Creating multiple accounts to evade bans or suspensions.

Violation of these prohibitions may result in immediate account suspension, removal of listings, and referral to law enforcement where appropriate.

Providers using mapleserv are responsible for:

• Accurately representing their qualifications, experience, and services.
• Maintaining valid certifications and licenses required by applicable law.
• Providing services with professionalism and care.
• Complying with all applicable employment, health, and safety regulations.
• Carrying appropriate liability insurance where required.
• Reporting their income and complying with Canadian tax obligations.

mapleserv does not verify all provider credentials and makes no guarantees regarding the accuracy of any provider-supplied information. Seekers are advised to verify credentials independently.

Seekers are responsible for:

• Exercising their own judgment when selecting and hiring Providers.
• Independently verifying Provider credentials, references, and suitability.
• Ensuring the safety of their home and family members during service delivery.
• Treating Providers with dignity and respect.
• Honoring confirmed bookings and payment obligations.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW:

• mapleserv is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the platform.
• mapleserv is not liable for the actions, omissions, quality, safety, or legality of services provided by independent Providers.
• mapleserv is not liable for any personal injury, property damage, or financial loss resulting from services arranged through the platform.
• mapleserv is not responsible for disputes between Seekers and Providers.
• Our total liability to any user shall not exceed the amount of fees paid to mapleserv in the 12 months preceding the claim.

mapleserv is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that:

• The platform will be uninterrupted, error-free, or secure at all times.
• Search results will always yield suitable or available providers.
• Provider profiles are 100% accurate or up to date.

Platform features may be modified, suspended, or discontinued at any time without notice.

Any payment arrangements are currently made directly between Seekers and Providers. mapleserv is not responsible for payment disputes between users. Future payment processing features, when available, will be subject to additional terms and will be handled by PCI-DSS compliant payment processors. mapleserv will not be held liable for unauthorized transactions or payment failures.

mapleserv does not act as an arbitrator for disputes between Seekers and Providers. If a dispute arises, users are encouraged to first attempt resolution directly. mapleserv may, at its sole discretion, provide limited support to facilitate resolution but is under no obligation to do so. All disputes are subject to the laws of the Province of Ontario, Canada.

mapleserv reserves the right to suspend, restrict, or permanently terminate any account at any time, without notice, for:

• Violation of these Terms of Service.
• Fraudulent or abusive behavior.
• Actions that harm other users or the platform.
• Failure to comply with applicable laws.
• Any activity deemed harmful to the safety or integrity of the platform.

mapleserv also reserves the right to report illegal activity to appropriate law enforcement authorities.

By using mapleserv, you agree that:

• The platform is a technology service connecting independent parties — not an employment agency or care organization.
• Any harm arising from misuse of the platform is the sole responsibility of the offending user.
• Impersonation, fraud, or illegal use of the platform may be prosecuted to the full extent of Canadian law.
• You will indemnify and hold harmless mapleserv, its directors, employees, and agents from any claims, damages, or costs arising from your use of the platform or violation of these Terms.

We may update these Terms of Service from time to time. Material changes will be communicated via email or platform notification. Continued use of the platform after changes constitutes acceptance of the revised Terms.